Customer Service

Relax With Customer Service
You Can Count On For a Lifetime
Pick the home improvement company you can trust to offer exceptional service and top-rated vinyl windows, vinyl siding and composite and metal roofing. When you work with The Affordable Company you get excellent customer service from installation through maintenance with The Affordable Guarantee.

The Affordable Guarantee Lets You Know Problems Are Solved
Your construction job is monitored continuously from start to finish. Your customer service representative is there to make things right and ensure your satisfaction. With The Affordable Company you have a company that responds to you and take steps to solve your issues immediately.

Here's a quick look at The Affordable Troubleshooting Plan of Action

1. Troubleshoot via Phone
   When Customer Service receives a phone call, they first try to troubleshoot with the customer over the phone. Through a series of questions, they determine the problem and, if possible, handle it immediately. Often times the issue is solved here because Customer Service is educated and prepared to answer most questions.
   
   
2. Fill out Customer Service Repair Order
   If the Customer Service Representative cannot address the customer's problem over the phone, a service repair order is completed and given to either the installer or forwarded to the manufacturer, whichever is appropriate.
   
   
3. 48-Hour Response
   Usually within 48-hours the customer has received a call back from the installer or manufacturer. Usually a solution has been decided on and, if needed, an on-site visit to repair or replace the problem product is scheduled.
   
   
4. Customer Call Follow-up
   The Customer Service Department will follow up with the customer via phone to determine that their problem has been or is in the process of being solved. At this time, Customer Service will address any additional questions or concerns that may exist.
   
   
5. Manufacturer Follow-up
   To ensure all details have been taken care of, Customer Service often places a follow-up call to the manufacturer (if the problem was forwarded to them). They also use this call to learn more about the problem so they can better assist future customers.

You can relax knowing that The Affordable Team is well prepared and on track to ensure your window, siding or roof replacement goes smoothly. Your satisfaction is our number one priority.

Is The Affordable Guarantee that good? Let our clients tell you what they think.

Have a question you'd like the answer to right now? Check out our Valuable Information page for articles and hints on product upkeep and more.

Call or contact us today for more information about The Affordable Company, The Affordable Guarantee and our goal to make your home improvements a success. 1-888-681-5600.